FAQS & POLICIES
Rju.co.in website ('Website') and Rju App (“Android or iOS Mobile Application”) are Internet based content and e-commerce portal headquartered at Riverine Body Care Pvt Ltd. Use of the Website and/or App is offered to you conditional on acceptance without modification of any of the terms, conditions and notices contained in these terms, as may be posted on the Website and/or App from time to time. Rju at its sole discretion reserves the right not to accept a user from registering on the Website and/or App without assigning any reason thereof.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Rju, you agree to be bound by the Terms & Conditions.
You will receive a username and password for your account upon completing the Website's or App’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this FAQs & Policies, including but not limited to your consent for sharing your information. You agree to (a) immediately notify Rju of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Rju cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain security of your account. If you believe that any information, we are holding on you is incorrect or incomplete, please email us at Rjucare@riverinebodycare.com as soon as possible. We will correct any information found to be incorrect.
By using the Rju Website and/or App, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:
- Belongs to another person;
- Infringes upon another person’s copyright, trademark, patent or other proprietary rights.
- Is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or
- Impersonates another person.
If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Rju; or to detect, prevent, or otherwise address fraud, security or technical issues. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using Rju products how many people viewed any product or category of products or even most popular sold brand from our website, most searched color etc.
In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and password.
We welcome your feedback. If you have questions or comments about our privacy policies, please write to us at Rjucare@riverinebodycare.com.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.
Riverine Body Care limits itself to collecting information in order to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you.
We may automatically track certain information about you based on your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
You have explicitly agreed to us processing your Personal Data for a specific reason
The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
The processing is necessary to be in compliance with our Legal Obligations
The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such asto provide services to you,to evaluate, develop or improve our products and services
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
We may share personal information with our other corporate entities and affiliates who may use the said information in accordance with this policy to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing than we request, you should not provide us with any information.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
We use the help of various third-party partners and vendors to ensure timely shipping and delivery of your products. You can view the status of your order at any time by using the “Track Order” functionality on the website which links back to data from the delivery partner. Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they'll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location. A delivery fee of Rs. 49 is applicable on orders below Rs. 500.
Orders once placed on the website are considered final. However, we understand that you may change your mind due to various issues. As a result, we allow cancellation of orders placed for upto 12 hours from order placement by writing to us at Rjucare@riverinebodycare.com. Due to the nature of the products we sell, we are unable to take returns or exchanges for any products, once they are delivered to the customer. However, in the rare case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once. In order to avoid this, customers are advised not to accept tampered or damaged shipments. For any further queries you can write to us at Rjucare@riverinebodycare.com.
In the unfortunate event that an order placed by you cannot be serviced due to the product not being in stock, Riverine Body care will refund the money debited towards such products, within 7-14 working days.
The MRPs of all products on our website are inclusive of all mandatory government taxes, unless otherwise stated. The price of products – MRP, or with any applicable promos or discounts – is at the sole discretion of Riverine Body Care and may be amended at any time without any prior intimation. The price as decided by the organisation will be final and binding.
Riverine Body Care does not collect or store credit card/debit card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.
We may elect to electronically monitor areas of the portal and may disclose any content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, sponsors, providers, licensors, or merchants.
We are not responsible for screening, policing, editing, or monitoring such content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the portal. We may terminate your access or suspend your access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit the quantities of items purchased by each customer. If you have any questions regarding these Terms and Conditions, please email us at Rjucare@riverinebodycare.com.